Support

Purchases usually appear within a few seconds. If it's been more than 2 minutes, try:

• Fully close and reopen the app.
• Sign out and sign back in.

Still not showing? Email hello@codysbox.com with your username and roughly when you made the purchase, and we'll fix it — usually within a couple of hours. See our Refund Policy for how missed deliveries are handled.

Lucky Roll tokens are supposed to always deliver a winnable dice roll. If you played a Lucky game and did not shut the box, that's a bug on our end. Email us and we'll issue a refund or grant you a replacement token.

Yes, in specific cases — see our full Refund Policy. In short: if a purchase didn't deliver what it promised, or you changed your mind within 14 days and haven't used the item, we'll refund it. If the item worked as intended and was used, refunds are generally not available.

Open the app, tap your username in the top-right, and choose "Change clan." You can move to any U.S. county. Games you've already played stay attributed to the clan you were in at the time of the game.

On the sign-in screen, tap "Forgot password?" and enter your email. We'll send a reset link within a minute. If you don't see it, check your spam folder or email hello@codysbox.com.

Email hello@codysbox.com from the email address on your account and ask us to delete it. We'll confirm and then remove your account within 30 days. Purchase records may be retained longer for tax/legal compliance — see our Privacy Policy for details.

Rolling leaderboards update once every few minutes. If a game you just played hasn't shown up yet, wait 5-10 minutes and check again. If it's been longer than that, contact us with your username and the game time and we'll investigate.

Yes. Games played offline are queued and sync automatically the next time you're connected — up to 72 hours after the game. A small "pending sync" indicator appears in the app when there are queued games.

Everyone who signed up before Cody's Box's public launch is grandfathered as a founder. Founders get free access to all cosmetics (the Custom Pack), forever. Founders still pay for Lucky Roll tokens like anyone else.

Cody's Box runs as a Progressive Web App (PWA) at app.codysbox.com. It installs like a real app on both iPhone and Android — no App Store or Play Store required. On iPhone, tap the Share button in Safari, then "Add to Home Screen." On Android, tap the menu button in Chrome, then "Install app."

We love hearing from players. Email hello@codysbox.com with a description and, if possible, a screenshot or the approximate time it happened. We read every message.