Refund Policy

Cody's Box is a digital product operated by Mother AI, LLC. This Refund Policy explains when refunds are available for purchases made through the Service.

1. Purchases on Cody's Box

We currently sell two digital items:

• Lucky Roll token ($1.99) — a single-use guaranteed-shut item, automatically consumed on your next game.
• Custom Pack ($4.99) — a one-time unlock for all tile skins and dice skins.

All purchases are processed by Stripe. Prices are in U.S. Dollars.

2. When Refunds Are Available

We will provide a full refund in the following situations:

• Delivery failure: You were charged but the item never appeared in your account. Contact us and we'll either grant the item or refund the charge.
• Bug or defect: The item did not function as described (for example, a Lucky Roll token that did not produce a guaranteed shut due to a bug on our end). We'll refund it and, when possible, fix the underlying issue.
• Duplicate charge: You were charged twice for the same item. We'll refund the extra charge.
• Unauthorized charge: If your account was used without your permission, contact us immediately. We'll investigate and issue refunds where appropriate.
• Change of heart within 14 days: If you purchased an item you have not yet used or redeemed, and it has been less than 14 days since purchase, we will refund it as a courtesy.

3. When Refunds Are Not Available

Once a digital item has been consumed or redeemed as intended, refunds are generally not available. Specifically:

• A Lucky Roll token that was consumed by a game (whether you achieved a shut or not, as long as the game session was completed).
• A Custom Pack that has been unlocked and where cosmetic skins have been applied and used in gameplay.
• Purchases where the account was later suspended or banned for violating our Terms of Service (including cheating, exploiting, or fraud).
• Purchases older than 90 days, except where required by law.

4. How to Request a Refund

Email us at hello@codysbox.com with:

• Your account username or the email address on your Cody's Box account.
• The approximate date of the purchase.
• The item purchased (Lucky Roll or Custom Pack).
• A brief description of why you're requesting a refund.

We aim to respond within 48 hours (weekdays). Approved refunds are typically processed within 5-10 business days and appear on your original payment method.

5. Chargebacks

If you believe a charge was made in error, please contact us at hello@codysbox.com before initiating a chargeback with your bank. We can usually resolve issues faster than the chargeback process. Fraudulent chargebacks may result in account suspension.

6. Sales Tax

If applicable sales tax was charged on your purchase, tax is also refunded proportional to the refunded amount.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top shows when it was last revised. Changes apply only to purchases made after the effective date.